Site saying I need to join to watch Xlbs

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This topic has 15 replies, 3 voices, and was last updated 4 years, 9 months ago by ogreblood.

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October 10, 2021 at 8:21 am #1685583

torros
23841xp

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Never had this problem before. Regular payment went through 6/10 Any ideas?

October 10, 2021 at 11:11 am #1685605

sundancer
44843xp

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Have you had an update on your browser? Usually clearing cache and forcing a reload (CTRL + Shift +R on firefox) helps.

October 10, 2021 at 11:48 am #1685612

torros
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@sundancer I’m using Chrome on my android tablet

October 10, 2021 at 11:54 am #1685613

sundancer
44843xp

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Maybe follow this and see if it helps: https://browserhow.com/how-to-do-hard-refresh-and-reload-webpage-in-chrome-android/

October 10, 2021 at 4:40 pm #1685648

torros
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@sundancer Thanks for that. Sadly still no joy

October 10, 2021 at 5:22 pm #1685650

sundancer
44843xp

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You could install another browser on the tablet and see if that helps you. I fear it’s a “device” problem in this case because nobody else seems to have an issue with OTT. You had a weird “need to be logged in to comment” error not long ago too, didn’t you?

October 10, 2021 at 5:29 pm #1685651

torros
23841xp

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I’ll try Firefox. But might be a PayPal problem maybe

Edit: sadly not working on Firefox either

October 10, 2021 at 9:35 pm #1685738

sundancer
44843xp

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I just noticed: you’re not wearing the COG badge under your avatar so it seems like your membership didn’t get through :S

October 11, 2021 at 9:24 am #1685805

torros
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@warzan @avernos @tom Coukd someone look into this for me please

November 30, 2021 at 4:18 pm #1699023

ogreblood
1576xp

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I am having the same issue.

Was a fix found?

November 30, 2021 at 4:31 pm #1699026

sundancer
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Have you looked at your payment method? Did you CoG subscription go through? You don’t have the CoG badge attached.

November 30, 2021 at 4:38 pm #1699027

ogreblood
1576xp

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Paying via PayPal – that looks to be going through ok. Last payment 07/11/21.

Same as Torros, I just get the “Join backstage” page.

November 30, 2021 at 4:50 pm #1699028

sundancer
44843xp

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I think @tgu3 or @nakchak can help you out….

November 30, 2021 at 5:59 pm #1699053

torros
23841xp

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@ogreblood Tom had to reconnect my membership manually

Tom said……

I have switched back on your access to the Cult of Games content. I’ll need to check our PayPal to make sure the correct subscription/transaction ID is linked to your account to prevent this from happening again, is this the email you used for the PayPal subscription?:

I then confirmed my email with Tom

November 30, 2021 at 7:30 pm #1699072

ogreblood
1576xp

2

Ok cool – sounds like a relatively easy fix. I had submitted a “technical issues” email about a week ago but wondered if there was a fix from my end, in the meantime.

Thanks both for your responses.
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